If you need assistance from MEOTINE. you’re come to the right place. We’ve made it easy to help yourself with our extensive FAQ, helpful guidelines and supportive answers.

Need specific help with something?

If you’re exhausted with all below resources and haven’t found what you’re looking for, we’re got you covered. Please take one last look at the options and, if you’re still perplexed, send us a e-mail at: support@meotine.com (We’ll reply you within 24 hours)

MEOTINE. FAQ

When will my order be shipped?

The estimated shipping time is 2-7 business days. See more on shipping & delivery lower down the site.

Can I change or cancel my order, once it has been confirmed?

Unfortunately, we are currently unable to change or cancel your order, once it is confirmed. You can choose to not receive the shipment, which will then be returned to us.

When and how can I use my tracking number?
As soon as your order is dispatched you will receive a shipping confirmation with a tracking code. The link is active when the carrier has picked up and scanned your shipment, which is why the link may not work the minute you receive it in the shipping confirmation.

I received my order but it is either faulty, incomplete or containing a wrong product. What should I do?
Please contact Customer Service at support@meotine.com as soon as you discover that your order is not as you expected. We will reply you within 24 hours

Can I exchange items?
Yes, of cause you can. If you would like a different size or colour, please return it together with your invoice and a note that you want to exchange.

Have you received my return?
As soon as your return has reached our warehouse we will send you an email. If it has been more than 10 days since you sent it back and you still have not heard from us, please contact support@meotine.com and we will resolve the issue.

When will I receive my refund?
When your return has been received, we will process it as soon as possible and within 2 business days. When processing is complete and the refund has been issued, it may take up to 10 business days before the amount is in your account, depending on your bank or credit card issuer. We will issue the refund in the same form of payment originally used for the purchase, unless you have explicitly agreed on something else.

I experience problems with the website. What can I do?
We apologize for any errors you may experience on our website. Please contact us at support@meotine.com and we will assist you to our best effort.

Shipping & Delivery

Returns