Returns

At Meotine, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer an easy return policy. You may return or exchange your item within 14 days of receiving your order. 

To be eligible for a return or exchange, the item must be in its original condition with tags attached and free of any damage, stains, or odors. We reserve the right to reject any returns or exchanges that do not meet our standards.

Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Your refund will be credited to your original payment method.

How can I initiate a return or exchange?
You can initiate a return by using our return portal - right here. Simply enter your email and order number to create a return label. 

If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our website and then return the wrong size or style by using our return portal.

What is the return portal?
The return portal is an online platform that allows you to create a return label and initiate a return. Simply enter your email and order number to create a return label.

Will there be a handling fee when using the return portal?
Yes, when using the return label from the return portal, a handling fee of €40 will be deducted from the order value.

How do I track my return?
We will provide you with a tracking number for your return once it has been shipped. You can track your return using the carrier's website.

What is the refund procedure?
Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Your refund will be credited to your original payment method. 

Can I exchange my item for a different size or color?
If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our website and then return the wrong size or style by using our return portal.

What if my item is damaged or defective?
If your item is damaged or defective, please contact us immediately at support@meotine.com so we can assist you with your return or exchange.

Who can I contact if I have further questions or concerns?
Our customer service team is available to assist you with your return or any other inquiries. You can reach us via email at support@meotine.com or by filling out the contact form on our website.