CANCELLATION

We hope you enjoy your order. If not, you can return your purchase within 14 days. This means that we must have the item returned to us no later than 14 days after your date of receipt. This also applies to items purchased on sale.

NOTE. The item can only be returned if it’s unused, in the same condition as upon receipt, and if the item's original tags is still attached.

 

HOW TO RETURN YOUR ORDER

EUROPEAN ORDERS
Returns with our return label costs DKK 39.

Return labels can be purchased here: Link

Always remember to get a receipt for delivery of the package. This ensures that we can make a replacement case if the package gets lost during shipment.

Remember to enclose a return slip so we can identify your order.
The return slip can be found here.

To complete the return with our return label, you must follow these steps:

  1. Use the link above to buy the return label.
  2. Make sure your return slip is completed and inside your returning package. The return slip can be found here, if you do not have the opportunity to print, simply write the information by hand.
  3. Tape your return label on the front of your package and drop it off in your nearest GLS shop.
  4. Save your receipt until you receive an email confirmation from us regarding the processing of your return shipment.

If you choose to return an item without the use of a return label purchased through us, you must remember to send the package with track and trace. The responsibility for the package lies with you as a customer until the returned item is delivered to us. When the package is sent with track and trace, it can always be tracked and replaced if it should get lost.

NOTE: All returned goods MUST be sent to our physical warehouse and CANNOT be sent to a parcel shop. These packages will not be picked up.

The return address is:
stwentyfive
C / O Meotine ApS
Scandiagade 25
2450 Copenhagen SV
Denmark 

INTERNATIONAL ORDERS
If you live outside of Europe, you must arrange the return yourself. Remember to enclose the return slip so we can identify your order when we receive it. The return slip can be found here.

Send your return package to the following address:

stwentyfive
C / O Meotine ApS
Scandiagade 25
2450 Copenhagen SV
Denmark

NOTE. All returned goods MUST be sent to our physical warehouse and CANNOT be sent to a parcel shop. These packages will not be picked up.

Also note that any fees must be payed by you as the sender, we will not pay any fees on returned goods. 

If you need help or have questions regarding returns, contact us here: support@meotine.com

SWITCH TO ANOTHER PRODUCT
It is not possible to exchange from one product to another. If you want a different size or color, please return your order and place a new order.

HOW LONG IS THE PROCESSING TIME?
Once we have received your package, we will check the condition of the product received. We refund the payment card / Mobilepay / Klarna / Viabill that was used for the purchase. It can take up to 14 business days for the amount to be returned to your account, but it typically only takes 3-5 business days. You will receive an email as soon as the product is refunded.