Returns

We hope you're delighted with your purchase! However, if you find the need to return an item, you have a 14-day window from receiving your order to request a refund. Please refer to the details outlined below.

 

EXCHANGE & RETURN POLICY:

You have the option to return full-priced items for a refund within 14 days of receiving your order. Return shipping costs are the responsibility of the customer.

Drop-offs are not permitted at the return address. However, drop-offs for web returns are accepted at our Copenhagen based store located at Store Strandstræde 7, 1256.

For a return to be eligible, the item must be unused, unworn, and in its original condition with all tags intact.

At present, we do not facilitate exchanges. If you require a different size or item, please place a new order, and return the current item for a refund.

 

MEOTINE. cannot be held responsible for items lost during transit due to shipping issues.

SALE ITEMS can only be refunded within the European Union.

 

PREPARE YOUR RETURN:

Please send your return to the following address using a trackable shipping carrier of your choice. Ensure to include the completed order note provided in your package. All return packages must have a tracking number:

 

NTG Lager

Att. Meotine

Truckvej 5

4600, Køge

Danmark

Contacts: Return@meotine.com

 

Please be aware that if we provide you with a return label, the shipping cost will be deducted from your refund. Kindly note that drop-offs are not accepted at the return address.

 

What if my item is damaged or defective:


Contact us at support@meotine.com if your item is damaged or defective.

Our customer service team is available: Monday - Friday to assist you with any questions and inquiries.

You can reach us via email at support@meotine.com or by filling out our contact form on the website.