Returns
We hope you're delighted with your purchase! However, if you find the need to return an item, you have a 14-day window from receiving your order to request a refund. Please refer to the details outlined below.
EXCHANGE & RETURN POLICY:
You have the option to return full-priced items for a refund within 14 days of receiving your order. Return shipping costs are the responsibility of the customer.
Drop-offs are not permitted at the return address. However, drop-offs for web returns are accepted at our Copenhagen based store located at Store Strandstræde 7, 1256.
For a return to be eligible, the item must be unused, unworn, and in its original condition with all tags intact.
At present, we do not facilitate exchanges. If you require a different size or item, please place a new order, and return the current item for a refund.
MEOTINE. cannot be held responsible for items lost during transit due to shipping issues.
SALE ITEMS can only be refunded within the European Union.
PREPARE YOUR RETURN:
Please send your return to the following address using a trackable shipping carrier of your choice. Ensure to include the completed order note provided in your package. All return packages must have a tracking number:
NTG Lager
Att. Meotine
Truckvej 5
4600, Køge
Danmark
Contacts: Return@meotine.com
Please be aware that if we provide you with a return label, the shipping cost will be deducted from your refund. Kindly note that drop-offs are not accepted at the return address.
What if my item is damaged or defective:
Contact us at support@meotine.com if your item is damaged or defective.
Our customer service team is available: Monday - Friday to assist you with any questions and inquiries.
You can reach us via email at support@meotine.com or by filling out our contact form on the website.