FAQ

HOW DO I KNOW MY ORDER IS CONFIRMED?
When we have received your order placed in our website, we will send you an e-mail with an order confirmation within 24 hours of placing your order. Please be sure the check your spam-filter if you haven’t received it.

HOW DO I CHANGE OR CANCEL MY PURCHASE?
If you wish to change your purchase please contact our support as soon as possible, providing us with your order number. It’s possible to change a purchase if our order is still not shipped.
If you wish to cancel an order, please contact our support, providing us with your order number. If the order is already shipped, we are no longer able to cancel the order and you must return the order instead.

WHERE IS MY ORDER?
When your order is gathered and shipped from our warehouse, you will receive a track and trace number via e-mail. When your order is delivered and ready for pick up we will send you an additional notification on text.

HOW DO I RETURN AN ORDER?
You must return your order within 14 days from when you received your order. Note that all items you wish to return must be in original condition.

1. Fill out the returns slip included in your order.
2. Carefully gather the pieces you wish to return and place the returns slip in the package.
3. Create a return label via our return portal HERE. We will send you a return label via e-mail. Please be sure to check your spam filter I you haven’t received it.
4. Place your return label outside of the package and drop it off at your nearest parcel point.

Note that you are responsible for the package when you are returning an item to us.

Return address:
C/O Textile Logistics Denmark ApS
Att: Meotine ApS
Fabriksvej 20
7441 Bording (port 7-9)
Denmark

WHEN WILL I RECEIVE MY REFUND?
When your return package is delivered and registered at our warehouse, we will transfer your refund to the same card as used for your purchase. Note that it can take 4-5 business days until your refund will be processed and additional 1-3 business days before you have your refund back on your account.

I FORGOT TO ADD MY DISCOUNT CODE
Please contact us before your order is shipped and inform your order number. You can reach our customer service on support@meotine.com.

HOW DO I MAKE A CLAIM?
If you have received a defective product or want to complain about your product, please contact our customer support at support@meotine.com. Please provide us with:
1. a clear description of how the defect occurred and what the defect is
2. the date you discovered the defect
3. clear pictures of the defect on the jacket or coat, please send us a couple of pictures
4. send all the information to our customer support or use the contact formula
When we have received your request, we will take care of your claim and get back to you as soon as possible with a solution.