FAQ

HOW DO I KNOW MY ORDER IS CONFIRMED?
When we have received your order placed in our website, we will send you an e-mail with an order confirmation within 24 hours of placing your order. Please be sure the check your spam-filter if you haven’t received it.

HOW DO I CHANGE OR CANCEL MY PURCHASE?
If you wish to change your purchase please contact our support as soon as possible, providing us with your order number. It’s possible to change a purchase if our order is still not shipped.
If you wish to cancel an order, please contact our support, providing us with your order number. If the order is already shipped, we are no longer able to cancel the order and you must return the order instead.

WHERE IS MY ORDER?
When your order is gathered and shipped from our warehouse, you will receive a track and trace number via e-mail. When your order is delivered and ready for pick up we will send you an additional notification on text.

RETURNS
At Meotine, we strive to ensure that your purchase is a satisfying experience. If your satisfaction is not achieved, we offer a 14-day return policy.

You have the option to return your order within 14 days of receiving it. To qualify for a return, the item must be in its original condition.
We reserve the right to reject returns if:
• The items do not appear new.
• The 14-day return period has been exceeded.
• The items are not packaged securely.
• The items show signs of use such as marks, colors, odors, etc.
• Hangtags or labels have been removed/damaged.

How do I initiate a return?
Send us an email at return@meotine.com with your order number and email, and we will provide you with a return label.

While we cover shipping and handling costs at the time of purchase, any expenses related to returns are the responsibility of the customer, which will be deducted from the order value.

Special Sample Sale Return Policy

Please note that purchases made during our Sample Sale 2024 are subject to a unique return policy. Given the extraordinary discounts and the limited nature of the items, these sales are considered final. However, we understand that exceptional circumstances may arise.

In cases where a return is absolutely necessary, we will accommodate such requests with an understanding of the costs involved in offering such significant discounts. A return handling fee of €50 will be applied and deducted from your order value to utilize our return service for any Sample Sale purchases.
This fee helps us partially recover the logistics and restocking costs while allowing us to continue offering these remarkable deals.

We do not provide return labels for shipments from the USA, Canada, Australia, and Asia. However, it is possible to return items to the following address:

NTG Lager

Att. Meotine

Truckvej 5

4600, Køge

Danmark


Once your return is shipped, you will receive a tracking number to monitor its progress on the shipping company's website. Please save this tracking number in case of unforeseen issues.

Upon receiving your returned item, we will inspect and process your return within 5-7 business days. Note that delays may occur during busy periods. Your refund will be credited to your original payment method, taking 4-10 banking days depending on your bank.

Can I exchange for a different size or color?
Unfortunately, we do not offer direct exchange services. If you wish to have a different item or size, please place a new order on our website.

What if my item is damaged or defective?
Contact us at support@meotine.com if your item is damaged or defective.

Our customer service team is available: Monday - Friday to assist you with any questions and inquiries.

You can reach us via email at support@meotine.com or by filling out our contact form on the website.