FAQ

HOW DO I KNOW MY ORDER IS CONFIRMED?
When we have received your order placed in our website, we will send you an e-mail with an order confirmation within 24 hours of placing your order. Please be sure the check your spam-filter if you haven’t received it.

HOW DO I CHANGE OR CANCEL MY PURCHASE?
If you wish to change your purchase please contact our support as soon as possible, providing us with your order number. It’s possible to change a purchase if our order is still not shipped.
If you wish to cancel an order, please contact our support, providing us with your order number. If the order is already shipped, we are no longer able to cancel the order and you must return the order instead.

WHERE IS MY ORDER?
When your order is gathered and shipped from our warehouse, you will receive a track and trace number via e-mail. When your order is delivered and ready for pick up we will send you an additional notification on text.

RETURNS

EXCHANGE & RETURN POLICY:

You have the option to return full-priced items for a refund within 14 days of receiving your order.

Drop-offs are not permitted at the return address. However, drop-offs for web returns are accepted at our Copenhagen based store located at Store Strandstræde 7, 1256.

For a return to be eligible, the item must be unused, unworn, and in its original condition with all tags intact.

At present, we do not facilitate exchanges. If you require a different size or item, please place a new order, and return the current item for a refund.

MEOTINE. cannot be held responsible for items lost during transit due to shipping issues.

SALE ITEMS can only be refunded within the European Union.

 

PREPARE YOUR RETURN:

Please send your return to the following address using a trackable shipping carrier of your choice. Ensure to include the completed order note provided in your package. All return packages must have a tracking number:

 

NTG Lager
Att. Meotine
Truckvej 5
4600, Køge
Danmark
Contacts: Return@meotine.com

 

Please be aware that if we provide you with a return label, the shipping cost will be deducted from your refund. Kindly note that drop-offs are not accepted at the return address.

What if my item is damaged or defective:

Contact us at support@meotine.com if your item is damaged or defective.

Our customer service team is available: Monday - Friday to assist you with any questions and inquiries.

You can reach us via email at support@meotine.com or by filling out our contact form on the website.

You can reach us via email at support@meotine.com or by filling out our contact form on the website.