FAQ

 

FAQ 

WHAT ARE YOUR SHIPPING COSTS?
We offer free shipping on all orders.

WHAT IS THE DELIVERY TIME?
The delivery time in Denmark is usually 1-2 business days. If you order before 1 PM in danish time, you can receive your order in 1-2 days.

You will receive an email with your delivery details and a track & trace number once your order has been dispatched. If you experience any delays, please contact our customer service so we can investigate.

HOW DO I KNOW MY ORDER HAS BEEN RECEIVED?
Once we receive your order, we will send you an order confirmation and an order number via email. If you haven't received the email, please check your spam folder or contact costumer service as it could be a technial error.

HOW DO I CHANGE OR CANCEL MY ORDER?
If you wish to change your order, please contact customer service as soon as possible with your order number. It is only possible to change an order if the shipping confirmation has not been sent yet. In that case, you will need to place a new order.

If you wish to cancel your order, please also contact customer service quickly so we can attempt to stop the shipment. If the package has already been sent, it will be treated as a return.

WHERE IS MY ORDER?
Once your order has been packed and shipped from our warehouse, you will receive a track & trace number via email. You will also receive an SMS notification when your package is ready for pickup at your selected parcel shop.

HOW DO I RETURN AN ITEM?

Please note that all archive items are final sale and cannot be exchanged - Grab them while you can!

You can return your items and receive a refund within 14 days of receiving your order. Please note that a return shipping fee of 50€ will be deducted from your refund.

To qualify for a return, the item must be unused and in its original condition with all tags intact.

We do not offer direct exchanges at this time. If you would like a different size or item, we will cover your return shipping so you can place a new order and return the original item for a refund.

CUSTOMER SERVICE:
Our customer service team is available Monday to Friday from 10 AM to 3 PM and is ready to assist with any questions. You can contact us via email at support@meotine.com or fill out our contact form on the website.

Please note that our current response time is 48 hours.

WHAT DO I DO IF MY ITEM IS DAMAGED OR DEFECTIVE?
Please contact us at support@meotine.com if your item is damaged or defective, and kindly attach photos of the damage.