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FAQ SectionProducts
Wool Jackets and Coats
How do I care for my wool jacket or coat? We recommend taking it to a professional dry cleaner to maintain its quality and shape.
Are Meotine wool jackets and coats warm enough for cold weather? Absolutely, our wool blends are carefully selected to keep you warm and fashionable.
How do I determine the right size? Please refer to our size guide and keep in mind that our jackets and coats are designed to fit snugly for a sleek and sophisticated look.
Leather Jackets and Coats
How do I care for my Meotine leather jacket or coat? We suggest using a leather conditioner to preserve its softness and luster. Please avoid getting it wet and store it in a cool, dry place.
Can I machine wash my Meotine leather jacket or coat? We do not recommend it. Please take it to a professional cleaner who specializes in leather.
How do I determine the right size? Our size guide is here to help you find your perfect fit. Leather jackets and coats are designed to fit snugly for a luxurious and refined look.
Denim Jackets and Coats
Can I machine wash my Meotine denim jacket or coat? Yes, you can. We recommend washing it on a cold, gentle cycle to preserve its quality.
Do Meotine denim jackets and coats shrink? No, our denim jackets and coats are pre-shrunk to minimize shrinkage.
Can I iron my Meotine denim jacket or coat? We recommend avoiding ironing to preserve the fabric's texture and quality.
Canvas Jackets and Coats
Can I machine wash my Meotine canvas jacket or coat? Yes, you can. We recommend washing it on a cold, gentle cycle and hanging to dry.
Can I iron my Meotine canvas jacket or coat? Yes, you can. Please avoid ironing any leather or fur trims.
How do I determine the right size? Our size guide will help you find your perfect fit. Our canvas jackets and coats are designed to fit comfortably for a chic and effortless look.
Shearling Jackets and Coats
How do I care for my Meotine shearling jacket or coat? We recommend taking it to a professional cleaner to maintain its quality and texture.
Are Meotine shearling jackets and coats warm enough for cold weather? Absolutely, our high-quality shearling is carefully selected to keep you warm and fashionable.
How do I determine the right size? Our size guide is here to help you find your perfect fit. Our shearling jackets and coats are designed to fit snugly for maximum warmth and style.
We hope this FAQ section helps you find your perfect jacket or coat at Meotine. If you have any further questions, please feel free to contact us.
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Product Reviews
Returns and Exchanges
RETURNS
At Meotine, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer an easy return policy. You may return or exchange your item within 14 days of receiving your order.
To be eligible for a return or exchange, the item must be in its original condition with tags attached and free of any damage, stains, or odors. We reserve the right to reject any returns or exchanges that do not meet our standards.
Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Your refund will be credited to your original payment method.
How can I initiate a return or exchange?
You can initiate a return by using our return portal - right here. Simply enter your email and order number to create a return label.
If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our website and then return the wrong size or style by using our return portal.
What is the return portal?
The return portal is an online platform that allows you to create a return label and initiate a return. Simply enter your email and order number to create a return label.
Will there be a handling fee when using the return portal?
Yes, when using the return label from the return portal, a handling fee of €40 (for countries outside eu), handling free in sweden 150 SEK, denmark handling fee 49 DKK, norway 225 NOK handling fee, will be deducted from the order value.
How do I track my return?
We will provide you with a tracking number for your return once it has been shipped. You can track your return using the carrier's website.
What is the refund procedure?
Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Your refund will be credited to your original payment method.
Can I exchange my item for a different size or color?
If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our website and then return the wrong size or style by using our return portal.
What if my item is damaged or defective?
If your item is damaged or defective, please contact us immediately at support@meotine.com so we can assist you with your return or exchange.please provide your order number and images in the email.
Who can I contact if I have further questions or concerns?
Our customer service team is available to assist you with your return or any other inquiries. You can reach us via email at support@meotine.com or by filling out the contact form on our website.
When placing order
Product Information:
Our product information includes detailed descriptions, high-quality images, and sizing information to help you choose the perfect jacket or coat for your needs.
Adding Items to Your Cart:
To add an item to your cart, simply click the "Add to Cart" button on the product page. You can adjust the quantity or remove items from your cart at any time.
Checking Out:
When you are ready to check out, click the shopping cart icon and follow the prompts to enter your shipping and payment information. Please review your order carefully before submitting it.
Shipping Options:
We offer free shipping within Denmark and a flat rate for international orders. Please note that international customers may be responsible for customs duties and taxes.
Payment Options:
We accept all major credit cards and PayPal for payment. Your payment information is kept secure and confidential.
Order Confirmation:
Once your order has been placed, you will receive an order confirmation email with your order details and shipping information. Please review this information carefully and contact us immediately if there are any errors.
Shipping Updates:
We will provide you with regular updates on the status of your order and shipping. You can track your order using the tracking number provided in your shipping confirmation email.
Customer Service:
Our customer service team is available 24/7 to assist you with your order or any other inquiries. You can reach us via email at support@meotine.com or by filling out the contact form on our website.
Size guide section
Sizing Information:
Our sizing information provides detailed measurements and instructions to help you choose the correct size for your jacket or coat. We recommend measuring yourself or a similar garment to ensure the best fit.
How to Measure:
To measure yourself for a jacket or coat, please follow the instructions provided on our size guide page. We recommend measuring your chest, waist, and hips to ensure the best fit.
Size Charts:
Our size charts provide measurements for each size available for our jackets and coats. Please review the size chart carefully before selecting your size.
Fit Guide:
Our fit guide provides additional information on the fit of our jackets and coats, including whether they are true to size or run large or small. We also provide information on the intended fit and style of each jacket or coat.
Alterations:
If your jacket or coat does not fit correctly, we recommend visiting a professional tailor for alterations. Please note that alterations are not covered by our return policy.
Customer Service:
Our customer service team is available 24/7 to assist you with sizing or any other inquiries. You can reach us via email at support@meotine.com or by filling out the contact form on our website.
Shipping
Shipping Information:
Our shipping information provides details on our shipping policies, including shipping methods, delivery times, and shipping fees.
Shipping Methods:
We offer various shipping methods, including standard shipping and express shipping. Standard shipping typically takes 1-5 business days within Denmark and up to 7 business days for international orders.
Delivery Times:
Delivery times may vary depending on your location and the shipping method you select. We provide estimated delivery times at checkout and will provide you with a tracking number once your order has shipped.
Shipping Fees:
Shipping fees are based on your location and the shipping method you select. We offer free standard shipping within Denmark and a flat rate for international orders. Express shipping is available for an additional fee.
International Shipping:
International customers may be responsible for customs duties and taxes on their orders. We are not responsible for any additional fees or delays caused by customs.
Customer Service:
Our customer service team is available 24/7 to assist you with shipping or any other inquiries. You can reach us via email at info@meotine.com or by filling out the contact form on our website.
By including these sections and information, we can help ensure that customers have a smooth and easy shipping process and reduce the number of requests for customer service.
Delivery
Delivery Information:
Our delivery information provides details on our delivery policies, including shipping methods, delivery times, and shipping fees.
Shipping Methods:
We offer various shipping methods, including standard shipping and express shipping. Standard shipping typically takes 3-5 business days within Denmark and up to 14 business days for international orders. Express shipping is available for an additional fee and typically takes 1-3 business days within Denmark and 3-5 business days for international orders.
Delivery Times:
Delivery times may vary depending on your location and the shipping method you select. We provide estimated delivery times at checkout and will provide you with a tracking number once your order has shipped.
Shipping Fees:
Shipping fees are based on your location and the shipping method you select. We offer free standard shipping within Denmark and a flat rate for international orders. Express shipping is available for an additional fee.
International Shipping:
International customers may be responsible for customs duties and taxes on their orders. We are not responsible for any additional fees or delays caused by customs.
How to Track Your Order:
You can track your order using the tracking number provided in your shipping confirmation email. You can also log into your account to view the latest updates on your order's status.
What if I Miss the Delivery:
If you miss the delivery, the carrier may leave a notice with instructions on how to schedule a redelivery or pick up your order. If you need assistance, please contact us at info@meotine.com.
Customer Service:
Our customer service team is available 24/7 to assist you with delivery or any other inquiries. You can reach us via email at info@meotine.com or by filling out the contact form on our website.
Payment
Payment Section:
How can I make a payment for my order?
We accept all major credit cards and PayPal for payment. You can securely enter your payment information during the checkout process.
Is my payment information secure?
Yes, we use industry-standard security measures to protect your payment information.
What if my payment is declined?
If your payment is declined, please check that all information is entered correctly and that your credit card or PayPal account has sufficient funds. If the issue persists, please contact your bank or PayPal for assistance.
Can I change my payment method after my order is placed?
No, once an order is placed, the payment method cannot be changed.
Do you offer any payment options other than credit card and PayPal?
No, at this time we only accept credit card and PayPal for payment.
How will I know if my payment was successful?
You will receive a confirmation email once your payment has been processed and your order has been confirmed.
How will I be refunded if I return my order?
Refunds will be credited to your original payment method.
If you have any questions or concerns about our payment options, please feel free to contact our customer service team at info@meotine.com.
Claims
What is a claim?
A claim is a request for compensation or reimbursement for a product or service that did not meet the customer's expectations or was damaged during shipment.
How do I file a claim?
To file a claim, please contact us at support@meotine.com or fill out our contact form on our website. Please include your order number, a description of the issue, and any relevant photos or documentation.
What information do I need to provide for a claim?
When filing a claim, please provide your order number, a description of the issue, and any relevant photos or documentation. This will help us process your claim more quickly and efficiently.
How long does it take to process a claim?
Once we receive your claim, we will review the information provided and respond within 5-7 business days.
What is the process for a claim?
The process for a claim involves the customer providing information about the issue and any relevant photos or documentation. We will review the information and respond within 5-7 business days. If the claim is approved, we will provide instructions for receiving compensation or a replacement product.
What if my claim is not approved?
If your claim is not approved, we will provide an explanation for the decision. If you believe that the decision was made in error, you may contact us for further assistance.
Customer Service:
Our customer service team is available 24/7 to assist you with your claim or any other inquiries. You can reach us via email at info@meotine.com or by filling out the contact form on our website.